Pioneer Trust Bank is known for their culture in the community internal and external. Please come join our technical staff as the System Administrator at Pioneer Trust Bank! This position is focused on supporting all IT matters. Typical duties involve the troubleshooting and isolation of problems on the PC/Printer/Network level and providing fixes and solutions in conjunction with the CIO and team. If you have 3 or more years' experience in IT, we would love to talk to you!

Given our clientele and business model, we are dependent on our staff working in-office. This is not a remote position.

Hours:  Mon-Fri 8:00am – 5:00pm; Exempt/On-Site/Occasional After-Hours Work

Salary:  $5,000 - $7,000 per month, depending on experience

What You’ll Do

• Provide Tier 1–3 technical support for 70+ users, including troubleshooting workstations, printers, and network issues.
• Deliver Tier 2 support for online banking customers when issues cannot be resolved by Tier 1 staff.
• Assist with network administration, including user account management, permissions, and access rights.
• Help implement, secure, and maintain hardware, software, and critical infrastructure.
• Monitor, manage, and update information security systems and devices.
• Manage, migrate, and monitor servers and workstations.
• Provide backup coverage for other IT functions.
• Participate in special IT projects as assigned.

 Why You'll be Successful

• You have an AA or equivalent experience or coursework in MIS, Computer Science, Engineering, or related major.
• Knowledgeable of Windows 2016/2019/2022 Server operating systems and Microsoft Windows 10/Windows 11 on the desktop.
• Knowledgeable of Office365/M365/Azure Suites.
• You possess strong analytic and problem-solving skills, both independently and cooperatively.
• You have excellent communication skills, both verbal and written.
• Are highly motivated, responsible, and able to work under pressure with time sensitive deadlines. 
• Understand the importance of focusing on strong security.
• Have experience with:
  • IIS 6.0/7.0/7.5/8.0/10
  • Exchange
  • Azure Entra
  • SQL 2016/2019/2022
  • SharePoint
  • DHCP
  • DNS
  • Active Directory
  • VMware/Hyper-V
  • Web CMS
  • Helpdesk Platforms
  • Performance Management tools
  • iOS/Android Mobile Device Management
  • Enterprise IP phone systems
  • HTML
  • CSS and/or Linux is a plus.
• Have excellent internal and external customer service required. 

Why You'll Love Pioneer Trust Bank

We are committed to work life balance and are proud to offer a competitive salary and benefits package that includes: 

• Medical (80% of employee coverage paid by company)
• Dental (80% of employee coverage paid by company)
• Vision Insurance (80% of employee coverage paid by company)
• 401(k)
• Life and Long-Term Disability Insurance (100% company paid)
• Generous Profit Sharing
• Health & Dependent Care Reimbursement Accounts
• Employee Assistance & Wellness Program (100% company paid)
• Vacation & Sick Leave
• Up to 11 Paid Holidays
• Tuition Reimbursement
• Banking Privileges
• Ongoing professional development

 Pioneer Trust Bank, N.A. is an Equal Opportunity and Affirmative Action employer and is committed to employing a diverse workforce.