Pioneer Trust Bank, N.A. is looking for a talented Loan Support Specialist to add to our team. In this position you will play a crucial administrative role in supporting the loan department.  This role requires a highly detail-oriented individual to ensure accuracy, consistency and quality in all aspects of the role. 

Come hone your skills and add value to a high performing team who cares deeply about our community and people. We have a fun work environment where you will be appreciated, supported, empowered and cared for.

We are proud to offer a competitive salary and compensation package that includes medical, dental and vision insurance, 401(k), life and long-term disability insurance, profit sharing, health & dependent care reimbursement accounts, employee assistance & wellness program, vacation & sick leave, up to 11 paid holidays and banking privileges.

Hours:  Mon-Fri 8:00 am – 5:00 pm 

Position Level: Non-Exempt / Full Time / On-Site Only

Salary:  $36,000 - $42,000 per year, depending on qualifications and experience

Key Responsibilities

1. Loan Processing Support
   • Assist in the preparation, review and processing of loan documentation
   • Ensure all loan files are complete and comply with internal policies and regulatory guidelines
   • Work with loan officers and customers to gather documentation
2. Customer Service
   • Act as a point of contact for borrowers, answering questions and providing status updates
   • Address customer concerns and troubleshoot issues related to loan fulfillment or servicing
3. Documentation and Data Entry
   • Accurately input loan information into the bank's loan system
   • Review data after input to ensure quality and accuracy
   • Maintain organized and up-to-date electronic and physical loan files
   • Ensure proper execution and recording of loan documents
4. Compliance and Quality Control
   • Verify loan documentation for accuracy and adherence to guidance
   • Assist in internal and external audits by providing necessary documentation and reports
5. Administrative Support
   • Prepare routine reports for management regarding loan pipeline status
   • Coordinate with internal departments to resolve loan-related issues
   • Order appraisals and property inspections to support the loan fulfillment process
   • Prepare and process necessary documents for paid loans
   • Assist with general maintenance of loans after booking including monitoring insurance

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in finance, business, or related field preferred
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office Suite
• Knowledge of banking regulations and loan documentation standards is a plus.

Work Environment This position typically operates in an office environment with standard business hours. Occasional overtime may be required during peak periods.

Attributes

• Ability to work professionally with anyone
• Ability to work accurately with close attention to detail
• Ability to comply with established procedures

 Physical Requirements

• Ability to sit/stand at a computer monitor for extended periods of time
• Ability to perform repetitive finger, hand and arm movements
• Ability to lift up to 20 lbs.
• Ability to reach, squat, bend and manually manipulate standard office equipment
• Ability to clearly speak, hear, see, and communicate with customers and co-workers of all levels

Disclaimer

Pioneer Trust Bank, N.A. is an Equal Opportunity and Affirmative Action employer and is committed to employing a diverse workforce.  Qualified applicant will receive consideration without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity, military or veteran status, or disability.  All offers are contingent upon the candidate successfully passing a credit check, criminal background and pre-employment drug screening.